Privacy Policy

Effective date: 29 July 2026

1. About This Policy

Fit for Purpose PPE Australia Pty Ltd (ABN 24 154 451 046, "Fit for Purpose", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website www.ffpaustralia.com.au, our on-site services, and any other way you interact with us.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. What Personal Information We Collect

We may collect:

●       Contact details: name, email, phone number, business name, ABN, delivery and billing address.

●       Order information: products purchased, order history, and payment details. Payments are processed securely by our payment provider; we do not store full card numbers.

●       Account information: if you create an account, your login details and preferences.

●       Occupational testing information: where you engage Hayden Health and Safety for fit testing, hearing assessments, lung function checks, or drug and alcohol testing, this may include health information such as fit test results, hearing thresholds, respiratory function results and drug or alcohol test results. This is sensitive information under the Privacy Act and is only collected, used and stored with your consent.

●       Site and hazard information you choose to share with us as part of a Scope, Fit, Select, Supply engagement, such as crew size, tasks, hazards, noise assessments, air quality reports and Safety Data Sheets.

●       Technical information: IP address, browser type, device information and website usage data collected via cookies and analytics tools.

3. How We Collect Your Information

We collect personal information directly from you when you place an order, create an account, contact us by phone, email or the website contact form, book a fit test or site assessment, or subscribe to marketing communications. We may also collect information automatically through cookies and similar technologies when you browse our website (see section 7).

4. Why We Collect And Use Your Information

We use your personal information to:

●       Process and deliver your orders.

●       Provide quotes, respond to enquiries and manage your account.

●       Coordinate on-site occupational testing and communicate results and recommendations relevant to your PPE selection.

●       Manage business credit accounts and invoicing.

●       Send you order updates, compliance documentation and re-testing reminders.

●       Improve our website, products and services.

●       Send marketing communications, where you have opted in. You can unsubscribe at any time.

●       Comply with our legal obligations, including under the Australian Consumer Law and work health and safety recordkeeping requirements.

5. Who We Share Your Information With

We may disclose your personal information to:

●       Our supplier network, to fulfil drop-shipped orders, limited to the information needed for delivery such as name, address and order details.

●       Hayden Health and Safety, our sister company, where you engage fit testing or other occupational health services.

●       Payment processors, to process your payment securely.

●       Couriers and freight providers, to deliver your order.

●       IT and website hosting providers who support our systems - https://dyn-it.com.au/

●       Professional advisers, such as our accountant or legal counsel, where necessary.

●       Government or regulatory bodies, where required by law.

We do not sell your personal information to third parties.

6. Cookies And Website Data

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your experience. You can disable cookies in your browser settings, though this may affect some website functionality. We may use analytics tools such as [insert tool, e.g. Google Analytics] to understand website traffic and usage patterns.

7. Storage And Security

We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Payment information is processed by PCI-compliant third-party payment providers; we do not store full payment card details on our systems.

8. Access And Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details in section 12. We will respond within a reasonable timeframe, generally within 14 days.

9. Making A Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Changes To This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

Fit for Purpose PPE Australia Pty Ltd

ABN 24 154 451 046

Email: info@ffpaustralia.com.au

Phone: 02 4089 4490

Address: Unit 2, 3 Ranton Street, Cardiff NSW 2285

Last updated: 31.07.2026