Returns Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Faulty, Damaged, or Incorrectly Supplied Goods
If you receive goods that are faulty, damaged in transit, not as described, or different from what you ordered, please contact us within 7 days of receipt at info@ffpaustralia.com.au or 02 4089 4490 with your order number, a description of the issue, and photographs where possible. We will arrange return freight at our cost and provide a replacement, exchange, or full refund (including original shipping) at your choice.
Change of Mind
We do not accept returns or exchanges for change-of-mind purchases, including incorrect size selection. Please use our sizing guides and product specifications before ordering. If you are unsure which product, size, or protection class is right for your crew, our team is happy to help before you buy - contact us at info@ffpaustralia.com.au or call 02 4089 4490. For respirators and hearing protection, we offer fit testing through our sister company Hayden Health & Safety to confirm the right product and size before you commit to supply.
Restocking Fee
We do not charge a restocking fee on any eligible return.
Non-Returnable Items
The following items cannot be returned once the packaging has been opened, for health and safety reasons. This is noted on the relevant product page.
If you receive goods that are faulty, damaged in transit, not as described, or different from what you ordered, please contact us within 7 days of receipt at info@ffpaustralia.com.au or 02 4089 4490 with your order number, a description of the issue, and photographs where possible. We will arrange return freight at our cost and provide a replacement, exchange, or full refund (including original shipping) at your choice.
Change of Mind
We do not accept returns or exchanges for change-of-mind purchases, including incorrect size selection. Please use our sizing guides and product specifications before ordering. If you are unsure which product, size, or protection class is right for your crew, our team is happy to help before you buy - contact us at info@ffpaustralia.com.au or call 02 4089 4490. For respirators and hearing protection, we offer fit testing through our sister company Hayden Health & Safety to confirm the right product and size before you commit to supply.
Restocking Fee
We do not charge a restocking fee on any eligible return.
Non-Returnable Items
The following items cannot be returned once the packaging has been opened, for health and safety reasons. This is noted on the relevant product page.
- Disposable respirators, masks, and filters.
- Disposable gloves and disposable protective clothing.
- Earplugs and disposable hearing protection.
- Drug and alcohol testing devices and consumables.
- Any item marked as non-returnable on its product page.
Returns Procedure
- Contact us at info@ffpaustralia.com.au or 02 4089 4490 within 7 days of receipt with your order number and photos of the issue.
- We will issue a Return Merchandise Authorisation (RMA) number and prepaid return label by email within 1 business day.
- Package the item securely in its original packaging where possible and attach the return label
- Drop the parcel at your nearest Australia Post outlet or get the parcel ready for the courier to collect depending on arrangements.
- Refunds are processed within 5 business days of receiving the returned goods, to your original payment method. Original shipping costs are refunded only where goods are faulty or incorrectly supplied.
Drop-Ship Returns Note
Because your order is dispatched directly from our supplier network, returns are processed via Fit for Purpose PPE Australia - not the supplier directly. Please contact us first in all cases. Do not contact the supplier directly regarding returns.
Because your order is dispatched directly from our supplier network, returns are processed via Fit for Purpose PPE Australia - not the supplier directly. Please contact us first in all cases. Do not contact the supplier directly regarding returns.
Australian Consumer Law
Nothing in this policy limits or excludes any guarantee, warranty, right, or remedy you have under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.
Nothing in this policy limits or excludes any guarantee, warranty, right, or remedy you have under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.